Administrative Assistant 

Hours of work: Part time – 20 hours per week

Salary: £18,500 (37.5 hours FTE)

Period: 6 months fixed term

Based: London Borough of Haringey

Purpose of the job

Join our team delivering an innovative new project in Haringey! 

We are working with Haringey GPs and local Hospital Trusts, supporting our residents to access GP and hospital consultations online. Using trained volunteers to distribute devices and provide IT support, our action research project will be testing out different ways of working using local community hubs, home visits and remote accessing. You will be liaising with potential volunteers, residents, NHS organisations and other team members. You will need to have strong IT skills with knowldege of various Microsoft applications, along with Zoom, be well organised and have a friendly and approachable manner. 

Closing date for applications is 12 noon on Friday 13th November. 

Project Background

Over the last six months accessing health and social care appointments has been challenging for both patients and NHS staff as Covid-19 restrictions dramatically reduced visits to GP surgeries and NHS hospital Trusts, with most communication being by phone or the internet. This has resulted in a substantial investment in IT and digital equipment in GP practices, replacing existing telephone and computer systems with the latest technology and purchasing additional equipment to meet the demands on these communication channels. There is now a consistent view among clinicians in primary and secondary care that the NHS will continue to work in this way, improving overall access through effective triage and use of telephone and video conference.

Nevertheless, there are significant concerns, and some evidence, that more vulnerable patients are excluded from access to health services because they lack access to telephone and video consultation. For example, of 755 residents on our Haringey Circle database, 610 have no email address and around 300 do not have a mobile phone. As a second, and linked point, many patients with long-term conditions are reluctant to go into practices, and the Clinical Commissioning Group (CCG) is concerned that they are not accessing treatment.

Project Brief

The proposal is to train volunteers to go to patients’ homes/or a neighbourhood centre, to give them the equipment (a phone or specially tailored tablet) to access a health appointment. There is no reason why that could not be a primary care, community health, or secondary care appointment. The focus will be specifically on patients at risk of digital inclusion. We are assuming that this action research project will last for six months and will explore a number of options for supporting patients’ access to health services remotely.

For details of how to apply please download the Job Pack and Monitoring Form.

Closing date: The deadline for all applications is 12 noon on Friday 13th November. 

© Public Voice 2020

Website built by Jason King