Public Voice delivers the Healthwatch service in Haringey, North London. Healthwatch Haringey is the independent consumer watchdog set up to collect information and represent the views of the public on health and social care. It exists to give patients, service users and local people an opportunity to influence and challenge decision making about local health and social care services.
Public Voice Neighbourhoods
With the transfer of Strategic Urban Futures (StUF), a business which was established nearly 20 years ago, to Public Voice we have expanded our community engagement work further with ‘Public Voice Neighbourhoods’.
Public Voice Neighbourhoods provides Independent Resident Adviser services to tenants and leaseholders living on social housing estates which are going through the process of regeneration, Community Engagement services to local authorities and architects carrying out regeneration and development, advice to local authorities who are planning to ballot their residents, and resident involvement and engagement consultancy to local authorities and housing providers.
For more details on Public Voice Neighbourhoods please contact:
Gary De Ferry, Associate Director – Regeneration: email@example.com
Community Navigators Contract
Haringey Reach and Connect
A very ambitious, exciting and innovative multi-agency programme supporting Haringey residents who are 50+, at risk of social isolation, or who have suffered a recent life event that threatens their wellbeing. This initiative offers us an opportunity to develop creative solutions to combat social isolation and loneliness and will make a real difference to the lives of older people.
UNIVERSAL OFFER: Individual and group support providing information, signposting and capacity building on a wide range of issues and opportunities. Delivered through drop-in sessions, events, support groups and by appointment.
TARGETED OFFER: Intensive brief interventions that enable older people to manage complex issues such as returning from hospital, moving home, bereavement and experiencing crime. Delivered in and around the home for a maximum period of two-weeks.
Haringey Advice Partnership
Public Voice is a partner in a consortium which has successfully bid to deliver the Haringey Advice Partnership, and information, advice and guidance service for Haringey, from April 2016 to March 2019 with an option to extend for a further year. Our role is in local outreach and engagement, identifying needs in the community and targeting specific community groups who are less familiar with information, advice and guidance services. We have particular regard to the needs of people over 50 years of age.
We are building local capacity, skills and knowledge to support vulnerable people across the borough, enabling them to navigate services and systems that maintain their independence.
Primary Care – Health Centres (Haringey)
Haringey Clinical Commissioning Group (CCG) was allocated approximately £11 million in provisional funding from NHS England to open three new primary care health centres in Haringey. These buildings will be modern, purpose built practices, with the capacity for more patients to use them and for a range of services to be provided alongside GP services. Public Voice, working in partnership with Bridge Renewal Trust, was commissioned to involve local people in deciding how the buildings are designed and what non-clinical service uses these buildings might have. We are conducting targeted engagement with local communities on these developments.
Experts by Experience
We recruited a board of fifteen residents service users across the five boroughs of North Central London to involve them in co-designing new mental health service pathways of the local mental health services. We facilitate monthly meetings which successfully provide a service user voice in the development of new mental health services.
Social Prescribing in Haringey
We recruited and employed the first two Social Prescribers based in Haringey GP Practices in September 2019. We now employ nine in six of the eight Primary Care Networks in Haringey. With the NHS England promotion of this new workforce role the numbers are likely to increase further in 2021/22. The feedback from GPs has been very positive, and our team, which also includes a Social Precribing Manager, are highly motivated and passionate about their work.
Development of Patient Participations Groups in Haringey
We were commissioned by the CCG to develop the membership of GP ‘Patient Participation Groups’ at local, Primary Care Network (PCN) and borough level. This 12 month project is being delivered by our Healthwatch engagament team.
Digital Exclusion in Primary Care (Healthwatch England)
We are one of five Healthwatch nationally to successfully bid to be involved in the Healthwatch England digital exclusion research programme, which focuses on digital excusion in relation to primary care in England. This is an exciting programme with a national profile.
Haringey Community Protect
We are a lead partner in a Voluntary and Community Sector network commissioned for by Public Health to work with local communities at risk of being excluded from messaging in relation to Covid-19 guidance and advice. We are specifically working with the Turkish / Kurdish communities older people, carers and those with Learning Disabilites and Autism.
NHS Digital Inclusion
We have been commissioned to deliver a programme to support patients who are digitally excluded to access remote/online GP and hospital appointments and consultations. This is an exciting project involving the CCG, GPs and the NHS England Hospital Trusts in north central London. We are training, managing and supporting a team of volunteers to support and equip local people who are digitally excluded to get online and gain access to the things they need most. As a piece of action research this will also inform the ambition to commission a mainstream service in the future.
Wood Green, London N22 – Area Action Plan (AAP) Consultation
Following public consultation in 2016 on the redevelopment of the Wood Green area in Haringey, North London, Haringey Council announced proposals for the areas transformation in a Wood Green Area Action Plan (AAP).
We were commissioned by Haringey Council to capture the views of local people on the proposals.
We worked with officers from Haringey Council to involve as many local people and groups in the consultation process as possible, listening to the views of people who live in and around Wood Green, people who go there to do their shopping, people who work or run businesses there, and people who visit for other reasons. Read our report:
Wood Green, London N22 – Accessibility study
To understand how Wood Green can become a better place for people with disabilities to live, work and visit, Haringey Council’s Regeneration team asked us to run a number of guided tours of the area. The purpose of these tours was to identify places and spaces in Wood Green that are currently less accessible and to gather ideas for specific projects that could make the area more pleasant and welcoming now and in the future for people with a diverse range of disabilities.
Temporary GP Surgery
We provided project management support to NHS England as they set up a temporary GP surgery in Tottenham Hale, London. Reports by Healthwatch Haringey and NHS England identified significant under provision of GP resources in Tottenham Hale in 2015. This new GP surgery in Hale Village aims to meet the short term needs whilst plans are being developed for new facilities to meet future demand in an area of housing and population growth.
Haringey Child and Adolescent Mental Health Services (CAMHS) Strategy
We were commissioned to develop a consultation and participation strategy, in partnership with young people and their parents / carers, to support the implementation of a new Child and Adolescent Mental Health Services (CAMHS) Strategy in the London Borough of Haringey over the next four years. The participation strategy provided a framework for commissioners and providers to ensure that service users and their parents / carers have the level of engagement in CAMHS services that suits them, it also provides an opportunity to influence services and how they are delivered.
Pilot Carers Support Project
Public Voice and HAIL worked in partnership to pilot a new Carers Support Project in Haringey, which was funded and supported by Haringey Council Adult Commissioning. Together we provided a range of services to carers in Haringey, making them aware of the services on offer to them, and helping to improve their health and wellbeing.